Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Contact information, such as your name, email address, phone number, business name, and mailing address.
• Inquiry and project information you submit through forms, questionnaires, intake tools, scheduling pages, email, or direct communication.
• Payment and billing information, which is processed through third-party payment providers.
• Technical information, such as IP address, browser type, device type, operating system, pages viewed, referral data, and usage analytics.
• Communication records, including messages, emails, chat transcripts, meeting notes, and scheduling data.
• Marketing information, such as newsletter signups, preferences, and subscription activity.

We do not intentionally collect sensitive personal information unless you voluntarily provide it or it is necessary to deliver a requested service. If you submit sensitive information, you understand that it may be processed for the limited purpose for which it was provided.

2. How We Use Information

We may use personal information to:

• Respond to inquiries and provide requested information.
• Schedule calls, manage client relationships, and deliver services.
• Prepare proposals, agreements, statements of work, and invoices.
• Process payments, administer accounts, and maintain records.
• Send administrative updates, service messages, and marketing communications where permitted.
• Improve our website, services, content, and internal operations.
• Maintain security, prevent fraud, and comply with legal obligations.

3. How We Share Information

We may share personal information with trusted third-party service providers that help us operate our business, including:

• Website hosting providers.
• Scheduling platforms.
• Email marketing platforms.
• Payment processors.
• CRM and project management tools.
• Analytics providers.
• AI-assisted tools or automation vendors.
• Professional advisors such as attorneys, accountants, and consultants.
• Government authorities or other third parties when required by law.

We do not sell personal information in the ordinary sense unless we clearly state otherwise and provide the required disclosures and choices. If our practices change, we will update this Privacy Policy and any required notices.

4. Cookies and Tracking

We and our vendors may use cookies, pixels, tags, and similar technologies to keep the website functioning, remember preferences, analyze traffic, and support marketing or performance tracking. You may be able to disable cookies through your browser settings, but some features of the website may not function properly without them.

5. AI and Automated Tools

We may use third-party AI, automation, and productivity tools to support drafting, summarizing, workflow design, intake, and operational tasks. These tools may change over time depending on the project and evolving best practices.

Depending on the tool and project, information you submit may be processed by those third-party services in accordance with their own terms and privacy practices. We may use AI-assisted or automated tools to organize information, help draft content, triage inquiries, support workflows, and improve service delivery.

6. Email Marketing

If you subscribe to our email list, we may use your name and email address to send newsletters, promotions, service updates, and other business communications. You can unsubscribe at any time by using the unsubscribe link in the email or by contacting us directly.

We will not knowingly send misleading sender names or deceptive subject lines, and we will honor opt-out requests as required by applicable law.

7. Data Retention

We keep personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period may vary depending on the type of information and the reason it was collected.

8. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online system or storage method is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on where you live and whether applicable law applies to your information, you may have rights to:

• Know what personal information we collect and how we use it.
• Correct inaccurate information.
• Delete certain information.
• Obtain a copy of certain information.
• Opt out of certain processing, where applicable.
• Opt in to processing of sensitive data, where required by law.
• Not be discriminated against for exercising your privacy rights.

To exercise any rights that may apply, contact us using the information below. We may need to verify your identity before fulfilling your request.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

11. International Visitors

If you access our website from outside the United States, you understand that your information may be processed in the United States and other locations where our vendors operate.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date above and post the updated version on our website.

13. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, contact us at:

Lina Malone Consulting
Email: lina@linamalone.com